AT&T reimbursing clients after widespread community outage


AT&T reimbursing clients after widespread community outage

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AT&T mentioned it can present a $5 credit score to clients who have been “doubtlessly impacted” by Thursday’s widespread community outage, when tens of hundreds of consumers reported shedding cellphone service for a lot of the day.

In a letter despatched Sunday to AT&T workers, CEO John Stankey mentioned the $5 credit score is the price of “primarily a full day of service.”

The service apologized to clients for the disruption, which the corporate mentioned was “as a result of software and execution of an incorrect course of used whereas working to broaden our community, not a cyber assault.”

The outage additionally created issues for folks with service from rival carriers, as many have been unable to succeed in individuals who use the AT&T community. Moreover, the problem snarled 911 service, with some municipalities saying residents with AT&T service have been having issues reaching the quantity, whereas others warned residents to not name 911 merely to check whether or not their telephones labored.

“We perceive [the outage] could have impacted their skill to attach with household, pals, and others,” AT&T mentioned in its assertion. “To assist make it proper, we’re reaching out to doubtlessly impacted clients and we’re proactively making use of a credit score to their accounts.”

This is what to know.

How a lot is the AT&T outage credit score?

AT&T is providing $5 per account for purchasers who could have been affected by the telecom’s February 22 community outage. 

Who qualifies for the outage credit score?

People and a few small companies who have been impacted by the outage qualify for the $5 credit score. 

Nevertheless, AT&T mentioned AT&T Enterprise, AT&T Pay as you go and Cricket clients are ineligible for the credit score.

Why aren’t AT&T Enterprise, Pay as you go or Cricket clients eligible for the credit score?

AT&T mentioned it can present choices to its AT&T Enterprise, Pay as you go and Cricket clients, though it did not specify what these choices could be. “Our clients are priceless clients and we’ll have choices accessible to them in the event that they have been doubtlessly impacted by the outage,” an AT&T spokesperson advised CBS MoneyWatch in an e-mail.

AT&T mentioned it’s “working intently” with its AT&T Enterprise clients to handle their issues.

“Pay as you go clients can have choices accessible to them in the event that they have been impacted,” mentioned Stankey in his letter to workers. He did not disclose what choices AT&T will supply these clients.

How do I get the $5 credit score?

AT&T mentioned it can routinely apply the $5 credit score to your account, with the credit score showing inside two billing cycles.

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